About these terms
AskGraha offers digital Vedic Astrology services in English and Hindi. The services available on a given date are those actually listed on the website. Certain tools may also use Numerology, Tarot or Vaastu; where a service is described as a Vedic Astrology report, the astrological calculation is its primary basis.
A service-specific description and the information displayed before you confirm a purchase form part of your order. If they differ from a general description here, contact us before paying.
Services and astrological interpretations
Our calculation engine uses the birth details you provide to prepare charts and related Vedic factors. Where applicable, an AI system helps turn those calculations and your question into a written interpretation. Outputs can vary with inputs, context and the service used; they may contain mistakes. We do not promise an event, date, financial result, relationship outcome, or any other prediction will occur.
Health and wellbeing interpretations are traditional astrological perspectives, not medical diagnosis or treatment. Financial, career, business, educational and relationship readings do not replace advice from qualified professionals. Do not delay urgent medical care, legal assistance or necessary financial action because of a report.
Eligibility and details you provide
You must be at least 18 years old to order a paid service yourself; a parent or lawful guardian should submit and manage a request for a minor. Provide accurate birth date, time, location and other information to the best of your knowledge. An uncertain birth time or incorrect birthplace can affect the calculation and the reading.
Only provide another person’s birth details or private circumstances when you have a lawful basis and appropriate permission to do so. Do not enter passwords, full payment-card details, medical records or unrelated confidential material in a free-text question. Keep your account credentials secure and contact us if you suspect unauthorised use.
Orders, prices and delivery
Current service charges are displayed on the relevant service page and Price List. Patodia Infotech Private Limited is registered under GST and charges 18% GST on paid AskGraha services. Before payment, checkout must show whether a displayed service price includes GST and must show the complete amount payable. We do not add a payment-gateway fee.
Digital results are normally displayed on the website after the requested calculations and, where applicable, AI generation finish. Some services also offer a download. Generation time can vary with the service and system availability; the method and expected timing shown before purchase apply. If a paid report fails to generate or is materially delayed, email us with the order reference so we can complete the order or arrange an applicable refund.
We will not make a recurring charge unless it is clearly disclosed and separately authorised. If an order is not accepted or a paid service cannot be supplied, contact us using the details below for correction, completion or an applicable refund.
Payments and invoices
Online payments are handled by Razorpay, using the methods offered at checkout. We do not charge an additional payment-gateway fee. We receive the transaction reference and status needed to confirm payment, as described in our Privacy Policy. A tax invoice or receipt will be made available through the purchase process or on request at manju@askgraha.in. Do not send card details by email or through an astrology question.
Cancellations and refunds
To request cancellation or a refund, email manju@askgraha.in with your name, order reference, service and reason. If you cancel before a paid report starts generating, we will cancel the order and refund the amount paid. Once a digital report has been delivered, a change of mind alone does not normally qualify for a refund. If a paid service cannot be delivered, is deficient, or differs materially from what was offered, we will address the problem, provide the agreed service or issue a refund as required by applicable law.
Cancellation Policy · Refund Policy
We will communicate the outcome of a refund request by email. Approved refunds will be returned through Razorpay to the original payment method wherever possible; the time for the funds to appear may also depend on the payment provider and your bank. The linked policies provide any additional service-specific procedure, without reducing your statutory rights.
Fair use and prohibited conduct
Use the website lawfully. Do not attempt unauthorised access; interfere with calculations or availability; submit malware; scrape, copy or resell the service at scale without written permission; impersonate someone; or use a report to harass, discriminate against or mislead others. We may take proportionate action against misuse, including limiting access, after considering any paid service that remains outstanding.
Reports and intellectual property
The website design, software, calculation methods, branding and original materials remain with their respective owners. You may keep and share a report generated for you for your personal, non-commercial use, subject to third-party rights and applicable law. This permission does not grant access to our software, underlying calculation engine or other users’ information.
You retain your rights in content you submit. You permit us and necessary service providers to use it only to provide the requested service, operate the website and handle associated support, as described in our Privacy Policy. Do not submit material you have no right to provide.
Privacy and third-party processing
Our Privacy Policy explains the handling of birth details, questions, session data, payment references and AI-assisted processing; our Cookies Policy explains cookies and similar technologies. Where a third-party provider processes a payment or helps generate a response, its role is described in those policies. These terms do not reduce your privacy rights under applicable law.
Privacy Policy · Cookies Policy
Availability and changes
The website may occasionally be unavailable for maintenance, network failure or technical issues. If an issue affects an order already paid for, contact support so we can make the service available, correct the problem or apply the relevant refund policy. We may change services or these terms prospectively; the terms and price presented when an order was placed govern that order unless the law requires otherwise.
Responsibility and consumer rights
We aim to describe services accurately and address substantiated defects. An astrological or AI-generated interpretation is not a guaranteed forecast. You remain responsible for decisions you make after reading a report. To the extent permitted by law, we are not responsible for losses caused solely by relying on a prediction as professional advice or by details you supplied inaccurately. This does not exclude liability or remedies that cannot legally be excluded, including applicable consumer rights.
Support and complaints
For a service, billing, cancellation or refund complaint, email Mrs. Manju Patodia, Grievance Officer, at manju@askgraha.in. Include your name, contact details, order reference (if any) and a description of the issue; do not include full card details. We will acknowledge a consumer complaint within 48 hours, provide a complaint reference for tracking, and resolve it within one month of receipt as required by the applicable e-commerce rules. For privacy requests, the same officer will acknowledge receipt within two working days and provide a substantive response within 30 calendar days, or explain any delay and give an updated date, as stated in our Privacy Policy.
Applicable law and disputes
Indian law governs these terms. Please first contact us so that we can try to resolve a dispute. If it remains unresolved, either party may use the courts or consumer redressal forum with jurisdiction under applicable law. Nothing here prevents a consumer from approaching a competent consumer commission or other statutory authority.